Below is a listing of the Culture Declaration elements and their corresponding draft Program/Initiative ideas.

·        Provides Superior, Timely, Accurate, Respectful Service

o       Customer Response Management program: including Performance Measurement

o       STAR Service recognition & reward program

·        Support a balanced work life and family life

o       Charter a team to define what Work-Life Balance means

o       Work schedule flexibility  

·        Foster Personal and Professional Growth

o       City/College Partnerships

o       Mentorship Program

o       Rancho Cucamonga Academy

·        Consisting of Valued and Empowered People and Teams; Working Hard and Having Fun

o       Charter cross-functional teams to address city challenges & opportunities i.e., Graffiti program.

o       Develop team member competencies and skills:

§        Communication

§        Conflict Management

§        Decision-making 

o      Build organizational spirit and camaraderie through the efforts of groups like the Employee Activities Committee.

·        Have Inspired Leadership and Supportive Supervision

o       Leadership Development initiative

§        Strategic thinking

§        Vision

§        Lead by example 

§        Ethics

·        Thrives on challenges and opportunities to innovate

o       Charter an iTeam (i.e., a "think tank" to track emerging trends, formulate strategies, recommend actions/policies) 

*Data used developing the declarations and initiatives - ICLT Data2.xls